Hospitals & Faculty Practices
Lost calls, busy lines or long hold times mean lost revenue for Hospitals and Faculty Practices. All Voice can efficiently answer your overflow daytime calls or can be your source for all your scheduling and inquiries, capturing the callers information, assuring increased revenue and booking procedures. All of our calls are delivered in real time using our Web Portal products including our customized and industry leading CMI ™ (Client Message Intelligence) software. CMI’s robust features include allowing your staff to remain logged into our web portal, view messages, take ownership of messages, transfer to others in their practice or department ands build a database of patient info0rmation.
When it comes to after hours emergency call handling no one does it better than All Voice. Our highly trained staff utilizes our intelligent scripting to capture the appropriate information, triage the call per your standing orders, and efficiently and quickly relay the call to the appropriate on call Physician or Staff. Utilizing our Web on Call portal, you and your staff can make on call coverage changes on the fly that allow our operators to see up to the minute real time on call assignments. The right Physician gets the call, and your Patient gets the prompt response they need.
Missed pages and emails are a thing of the past. Our advanced SMS delivery system assures 100% guaranteed delivery of critical information. Our system sends a SMS text message to your cell phone with a request for a two digit reply. When you send the reply, we know the information is in your hands. If no reply is received within a specified time frame, we escalate the delivery until we are assured you have the information. Of course we can also accommodate any other electronic delivery method you might choose.
Advanced Patient Services Solution mean more revenue and higher Patient satisfaction.
We can automate your appointment confirmations avoiding no shows, follow up on discharges, offer Physician referral services and more. Ask our expert consultants to tailor a program for your institution.