Home Care and Hospice
Home care and Hospice patients are a vulnerable and special group of callers and need to be treated with extreme kindness and understanding. With this in mind, we offer Doctor’s answering services and hospice answering services especially designed for Home care and Hospice patients. Our professional operators undergo extensive sensitivity training so they are properly equipped to provide prompt and compassionate care to your callers. Clients will always be made to feel comfortable that they are dealing with someone that cares assuring their message will receive the attention it deserves.
Caregiver calls are another critical need. Our staff understands the urgency of making sure all staff assignments are covered and will always reach the appropriate coordinator with any staffing issues.
Our Doctor’s answering service uses Intelligent Series™ scripting software which is customized to assure our operators capture all critical pieces of information from your callers. Based on the answers to the questions we will ask the caller, our operators are guided automatically to assure proper call handling.
Our Doctor’s answering service provides Web on Call facility which gives your staff the ability to control on call coverage via the web. Coordinators are placed on and off call at the click of a mouse. When our operators need to reach you, they simply hit their on call button and are provided with up the second on call coverage assuring the right coordinator is reached immediately.
Utilizing our SMS message technology, urgent calls are guaranteed 100% to be delivered. We send the message to your cell phone as an SMS text message with the request for a two digit reply. I we receive the reply within your specified time frame, we know 100% you have received this critical information. If a reply is not forthcoming, we escalate the process until we are certain you have the information you need. These features of our Doctor’s answering services, and hospice answering service ensure successful delivery of your critical information so you feel safe!
All voice currently provides Home Care and Hospice answering service coverage to a vast range of organizations both certified and private pay, large and small, in over 24 States! This pool of experience sets us apart from other providers. Ask us to custom tailor a program to help your business grow and provide you with outstanding customer service.